Job Description – Operations Executive

Position

Operations Executive

Department

Operations

Reporting To

Operations Manager / Director

Location

Mohali

Job Summary

The Operations Executive is responsible for the day-to-day management of the company's transport

operations, ensuring timely vehicle deployment, effective driver management, smooth client

coordination, and high service quality. The role requires strong communication, problem-solving, and

coordination skills to ensure seamless execution of transportation services.

Key Roles & Responsibilities

1. Fleet Operations

 Ensure timely deployment of vehicles as per client requirements.

 Monitor vehicle availability and utilization.

 Coordinate vehicle replacements during breakdowns or emergencies.

 Maintain daily vehicle movement and trip records.

 Ensure all vehicles are clean, roadworthy, and compliant with company standards.

2. Driver Management

 Allocate duties and shifts to drivers.

 Monitor driver attendance, punctuality, and performance.

 Ensure drivers possess valid Driving Licence,



Aadhaar Card, Badge, Police Verification, and

other mandatory documents.

 Conduct driver briefings regarding company policies, customer service, and safety.

 Handle driver grievances and operational issues.

3. Client Coordination

 Coordinate with corporate and government clients regarding vehicle requirements.

 Ensure timely response to client requests and complaints.

 Maintain high customer satisfaction by providing uninterrupted transport services.

 Share trip updates whenever required.

4. Trip Monitoring

 Track ongoing trips using GPS.

 Ensure timely pickup and drop of passengers.

 Coordinate with drivers until successful completion of trips.

5. Documentation & Compliance

 Maintain records of vehicle documents, permits, insurance, fitness certificates, pollution

certificates, and road taxes.

 Ensure timely renewal of all statutory documents.

 Maintain driver documenta

📌 Logistics Coordinator (Sahibzada Ajit Singh Nagar)
🏢 ICS
📍 Sahibzada Ajit Singh Nagar