Job Summary:

We are seeking a Customer Support Executive to handle customer inquiries, resolve issues, and ensure a smooth post-purchase experience. The ideal candidate should have robust communication skills, a problem-solving mindset, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities:
- Respond to customer queries via phone, email, and chat.
- Address customer concerns regarding orders, deliveries, refunds, and product information.
- Coordinate with internal teams to resolve customer issues efficiently.
- Maintain detailed records of customer interactions and resolutions.
- Provide timely follow-ups to ensure customer satisfaction.
- Assist in preparing reports related to customer queries and resolutions.

Requirements:




- Prior experience in customer service is a must
- Strong verbal and written communication skills in Hindi and English (additional languages are a bonus).
- Basic proficiency in Microsoft Excel for data entry and reporting.
- Ability to handle customer complaints with patience and professionalism.
- Problem-solving skills and a proactive approach to addressing customer concerns.
- Willingness to work from the office.

If you enjoy helping customers and want to be part of a dynamic team, apply now

📌 Associate - User Experience (Bengaluru)
🏢 Afforis Health Technologies
📍 Bengaluru