Role Summary

This role is responsible for the end-to-end execution, operations, and analytics of priority Learning & Development initiatives. The incumbent ensures flawless program delivery (Onboarding, Manager Development Program, AI Academy), manages the LMS/LXP as a reliable and data-driven platform, and enables leaders to make informed talent decisions through high-quality dashboards and insights.

The role combines program operations, learning technology administration, analytics, compliance, and stakeholder management, serving as the operational backbone of the Learning & Development function.

Core Mandate:
- Execute priority Learning & Development initiatives and workshops with high quality and timely delivery.
- Drive operational excellence across L&D; through effective logistics, nominations, communication, and reporting.
- Build and maintain analytics dashboards to support data-driven decision-making.
- Serve as the LMS (and LXP) Administrator.
- Support AI Academy operations once established.
- Ensure data integrity, governance, compliance, and an exceptional stakeholder experience.





Key Responsibilities (KRAs):

1. Program Execution & Delivery (25%)

Execute and track delivery of planned Learning & Development programs, including:
- Current Hire Onboarding
- Manager Development Program (MDP)
- AI Academy (once launched)

Own end-to-end program operations, including:
- Cohort setup
- Calendar management
- Nominations
- Leadership follow-ups
- Training room and virtual session logistics
- Posters, newsletters, and learning communications
- Evaluations, assessments, and completion tracking
- Seamless learner and facilitator experience

Success Metrics
- 95% of planned milestones delivered on time and within scope
- 90% onboarding completion within 30 days
- 85% onboarding completion within 6090 days
- MDP completion 85%
- MDP cohort NPS 8/10
- 20% knowledge gain
- AI Academy completion 80%
- AI Academy cohort NPS 8/10
- 20% knowledge gain

2. Analytics, Dashbo

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