*Technical Customer Success Manager*

Location: Gurgaon (In office)

Experience: 2+ years

Type: Full-time

*About us*

QuickReply.ai is a cutting-edge
WhatsApp Marketing Automation Platform
designed for E-commerce stores.

In just 18 months, we’ve onboarded
700+ paying customers globally
and achieved a
15x revenue growth
.

As the world shifts from email and SMS to
WhatsApp for business communication
, QuickReply.ai is uniquely positioned to become a
category-defining company
.

Founded by
IIT-Delhi alumni
with deep industry experience, we raised
seed funding in April 2023
and are now scaling our 35-member team to 50+ as we continue our growth journey.

Responsibilities:
- Serve as the primary point of contact for our customers, understanding their business needs, and providing solutions to their problems.
- Manage customer relationships, including onboarding, training, and ongoing support.
- Develop and execute customer success plans, including setting goals, tracking progress, and reporting on results.




- Work with the sales team to identify upsell and cross-sell opportunities and ensure customer renewals.
- Collaborate with the product and engineering teams to prioritize customer feature requests and bug fixes.
- Monitor and analyze customer usage data to identify trends and opportunities for improvement.
- Provide feedback to the product team on customer needs and market trends.
- Maintain accurate customer records and communicate updates to relevant internal stakeholders.
- Conduct customer satisfaction surveys and follow up with customers to address any issues or concerns.

Requirements:
- 2-3 years of experience in a technical customer success or similar role in a SAAS company.
- Strong technical skills, including experience with APIs, webhooks, and integrations.
- Excellent communication and interpersonal skills, with the ability to build relationships with customers and internal stakeholders.
- Strong problem-solving skills and ability to think strategically.

📌 Technical Customer Success Manager (Gurugram)
🏢 QuickReply.ai
📍 Gurugram