Job Description – Manager/Sr. Manager BPI

Company Overview: Chargeback Gurus (CBG) is the leading automated AI-orchestrated chargeback management platform, helping merchants protect and recover more revenue. CBG’s solutions are powered by sophisticated technologies, rich analytics, and deep industry expertise. With real-time insights and adaptable delivery models, CBG equips merchants with the tools and technology needed for effective chargeback prevention and recovery. CBG aligns 100% with client goals and operates with integrity, transparency, and an unprecedented level of security and compliance. For more information, visit

www.chargebackgurus.com.

Key Responsibilities:

1. Process Reengineering & Excellence

Lead and deliver large-scale process transformation initiatives using Lean Six Sigma, DMAIC, and Kaizen methodologies.
- Perform detailed as-is/to-be process mapping using BPM tools to model, simulate, and optimize process flows.

Conduct time-motion studies, activity-based costing (ABC), FMEA (Failure Mode and Effects Analysis), value stream mapping,



and root cause analysis (RCA) to identify inefficiencies.

Develop business cases for change initiatives, including cost-benefit analysis, effort estimates, and implementation roadmaps.

Design standard operating procedures (SOPs), RACI matrices, and governance models to ensure accountability and consistency across teams.

Drive initiatives to reduce Average Handling Time (AHT), improve process accuracy, and optimize resource utilization.

Standardize and document processes across global teams with a focus on compliance, scalability, and automation.

Promote a culture of continuous improvement and operational excellence through regular audits, benchmarking, and feedback loops.

1. Automation & Efficiency Enablement

Identify automation opportunities across workflows using different tools, low-code platforms (e.g., Power Automate, Appian), and custom APIs.

Understand and work with product, engineering, and IT

📌 Manager/ Sr. Manager (Chennai)
🏢 Chargeback Gurus
📍 Chennai