Job Title: Operations Head – Furniture & Luxury Retail

Department: Operations & Supply Chain

Reports To: CEO

Location : Indore

Employment Type: Full time

Job Purpose

The Operations Head will oversee the end-to-end execution of factory/vendor production, warehouse and inventory management, logistics, customer deliveries, and on-site white-glove installation. This role acts as the critical bridge between Design/Sales teams, Manufacturing, Supply Chain, and Final Delivery to ensure seamless execution, high quality standards, and exceptional client satisfaction.

Key Responsibilities1. Supply Chain & Inventory Management
- Oversee warehouse operations, raw material staging, and finished goods inventory management. Indeed
- Monitor import/domestic procurement of luxury furniture, lighting, decor, and raw materials to prevent stockouts or excessive holding costs.
- Implement inventory control procedures (barcoding, cycle counts, damage-tracking, and ERP system management).

2. Production & Factory Coordination
- Supervise custom joinery, modular furniture assembly, upholstery,



and finishing workflows. BeBee
- Align factory production outputs and lead times with showroom sales demand and site readiness. HaHu Jobs
- Drive operational efficiency, capacity planning, and material wastage reduction.

3. Dispatch, Logistics & White-Glove Installation
- Lead the final-mile logistics team, transit safety protocols, packaging, and dispatch schedules. BeBee
- Manage specialized delivery teams and site installation technicians to ensure flawless set-up and handover. BeBee
- Oversee site readiness, snag lists, rectifications, and post-installation customer sign-offs.

4. Quality Assurance & Snag Management
- Enforce strict quality check (QC) gates at incoming material receipt, pre-dispatch, and site handover.
- Establish protocols to minimize transit damages, product defects, and customer escalations.
- Lead issue resolution and root-cause analysis for quality complaints or proj

📌 Operations Head (Indore)
🏢 Wolf Indore Casa
📍 Indore