JD (M)JOB DESCRIPTION :CUSTOMER CARE EXECUTIVE
- To ensure that the telephone is answered promptly, skillfully, courteously and taking immediate action as per request.
- Answer and screen all incoming calls in a professional, efficient, commercially acceptable, prompt and courteous manner.
- Take messages on the telephone correctly and if required, route it to the correct person.
- Follow the Escalation Procedure religiously to provide timely resolution to customers issues.
- Ensures that all decisions and resulting actions are made timely and executed properly along with justified resolution.
- Maintain customer satisfaction by analyzing, investigating and resolving complaints timely and also maintaining the complaint register.
- Maintaining call-log data,



analyzing the data & preparing report of the same.

EXPERIENCE:-
- Minimum 2 years of experience as a Customer Care Executive in the IT/Software firm.

SKILLS:-
- Positive communication skills.
- Able to work, co-operate and communicate within the Team.
- Experience of handling different kinds of Phone Calls and Customer Queries.
- Working knowledge of Microsoft Office, Internet usage, and Complaint Handling Experience.
- Prior experience in Customer Care Service in an IT/Software Firm is must.

QUALIFICATION:
- Graduate - Any Specialization

SALARY: As Per Company Norms

📌 Customer Care Executive (Lucknow)
🏢 Omni-NET Technologies
📍 Lucknow