Key Responsibilities:
- Manage and nurture strategic customer accounts within the Salesforce ecosystem.
- Build trusted relationships with key stakeholders, decision-makers, and business leaders.
- Understand customers' business objectives and align Salesforce solutions to meet their needs.
- Identify opportunities for account expansion through Salesforce implementation services, managed services, support, enhancements, and digital transformation initiatives.
- Drive cross-selling and upselling opportunities across Salesforce Clouds and related offerings.
- Collaborate closely with Delivery Managers, Solution Architects, Consultants, and Sales teams to ensure successful project execution and customer satisfaction.
- Conduct & Participate in Quarterly Business Reviews (QBRs) and account health reviews at any of the office premises.
- Own customer renewals, commercial discussions, contract negotiations, and account growth strategies.
- Track customer success metrics, account performance, and revenue forecasts.
- Resolve customer escalations by coordinating with cross-functional teams.




- Stay current with Salesforce product updates, licensing models, and industry trends.

Mandatory Requirements:
- 5 to 10 years of experience in Key Account Management, Customer Success, Enterprise Sales, or Account Management within the Salesforce ecosystem.
- Must have worked with a Salesforce Consulting Partner, Salesforce ISV, Salesforce System Integrator (SI), or an organization delivering Salesforce implementation or managed services.
- Robust understanding of Salesforce products and platforms.
- Experience managing enterprise customers throughout the customer lifecycle.
- Proven track record of revenue growth, customer retention, and strategic account management.
- Experience coordinating with technical, delivery, and consulting teams.
- Strong understanding of CRM, SaaS, and enterprise software business models.

Required Skills
- Excellent stakeholder management and relationship-

📌 Key Accounts Manager (Bengaluru)
🏢 Inno Valley Works
📍 Bengaluru