JOB DESCRIPTION – QUALITY EXECUTIVE

Position: Quality Executive
Department: Quality / Operations
Reporting To: AGM – Operations / Quality Manager
Location: C Kare Health Group

Job Purpose

The Quality Executive will be responsible for monitoring and maintaining quality standards across dental departments and hospital-associated clinics. The role involves ensuring compliance with clinical, operational, documentation, patient-safety, and service-quality standards, while identifying gaps and implementing corrective actions.

Key Responsibilities1. Quality Monitoring
- Conduct regular quality audits of dental departments and clinics.
- Monitor compliance with established SOPs, policies, and clinical protocols.
- Identify deviations, process gaps, and areas requiring improvement.
- Maintain quality audit records and follow up on corrective actions.

2. Clinical Documentation & Compliance
- Verify that patient records are complete, accurate, and properly documented.
- Monitor compliance with mandatory clinical examination and documentation requirements.
- Review treatment records,



consent forms, treatment plans, and relevant clinical documentation.
- Report documentation gaps to the concerned doctors and department heads.

3. Patient Safety & Service Quality
- Monitor adherence to patient-safety procedures and infection-control practices.
- Review patient complaints, feedback, and service-related incidents.
- Coordinate with concerned teams to identify the root cause of issues.
- Ensure corrective and preventive actions are implemented and documented.

4. Operational Quality
- Monitor department processes including appointments, patient flow, follow-ups, recalls, billing coordination, and treatment documentation.
- Conduct periodic checks of departmental checklists and registers.
- Ensure operational procedures are followed consistently across locations.
- Identify opportunities to improve efficiency and patient experience.

5. Reporting & Analysis
- Prepare daily, week

📌 Quality Executive (Kozhikode)
🏢 c kare health group
📍 Kozhikode