Job description:

Job Title: Technical Support Executive (API & Product)

Location: Sector-62, Noida (WFO)

Company: TechRyde Private Limited

Experience: 1 to 3 years (or more)

Employment Type: Full-Time

Shift: Rotational Shifts

Work Mode: 5 days (In-office)

About TechRyde:

TechRyde Private Limited is a leading technology solutions provider, delivering innovative digital transformation services in hospitality and retail space. We empower businesses with cutting-edge software solutions and seamless integrations, enabling enhanced operational efficiency and customer experience.

Job Summary:

We are seeking a technically adept and customer-focused Technical Support Executive (API & Product) to join our dynamic team. This role is ideal for individuals who have hands-on experience with APIs, tools like Postman or Swagger, and a passion for solving customer issues efficiently. You will be the go-to person for providing high-quality technical support and ensuring smooth integration and operation of our software products.

Key Responsibilities:




- Provide technical product support to clients via email, chat, or calls, focusing on API-related issues and product functionalities.
- Perform API testing and troubleshooting using tools like Postman, Swagger, or similar platforms.
- Analyze, diagnose, and resolve integration or application issues in collaboration with internal teams (Engineering, Product, QA).
- Assist customers in understanding and implementing APIs, offering explicit guidance and best practices.
- Maintain a deep understanding of the product and its ecosystem to deliver fast and effective support.
- Document common issues, solutions, and create support documentation and knowledge base articles.
- Escalate complex issues to the appropriate technical teams when necessary while maintaining ownership of the case.
- Ensure timely resolution of issues with strong focus on customer satisfaction and communication.

Required Skills and Qualifications:
- 1-3 years (or

📌 Technical Support Executive (Noida)
🏢 TechRyde
📍 Noida