Customer Success Manager (Recruitment Delivery, Hire360)

GoodSpace.ai | Noida, Sector 32 | In office, 6 days | Reports to VP of Delivery

GoodSpace is an AI recruitment platform with 1.19M+ candidate profiles indexed. Hire360 is our full-service arm: clients sign a mandate, we run the search end to end on our own AI stack, we earn a success fee on the hired candidate's CTC. In the last eight months we signed a book worth over ₹26 Cr of candidate CTC across 200+ mandates.

By the time a mandate reaches you it is already signed and already paid for in sales effort. Whether it becomes a join is decided inside your pod. You carry a book of live mandates, the clients behind them, and two recruiters. Turning that book into offer letters and joins is the job.

What You Own

You own a book, a client set and a pod. Sales signs. The VP sets the target. Everything between the mandate going live and the candidate walking in on day one is yours.
- The book.
A defined portfolio of live mandates and the order value attached to them.



Your headline target is how much of that order value you convert into offer letters. You decide which mandates get your recruiters' hours this week and which ones do not deserve them.
- The client.
You are the voice of GoodSpace to the hiring manager and the HR head. Weekly pipeline reviews, calibration after every rejection, and bad news delivered by you before they find it themselves.
- Two recruiters.
Daily allocation, sourcing quality, output per head. You review their shortlists before the client does. Their ramp and their numbers are your numbers.
- Shortlist quality.
Never send a profile you cannot defend on a call. Track interview-to-select on every requisition and feed every rejection reason back into the next search the same day.
- Cycle time.
Mandate live to first shortlist, first shortlist to first client interview, interview to offer, offer to join. You own the SLA on each stage of your book and you report attainment weekly.
- The offer-to-

📌 Customer Success Manager (Noida)
🏢 GoodSpace AI
📍 Noida