Job Description

Crew Member – Modern Butchery, QSR.

Job Objectives

To provide warm hospitality, qualified customer service, efficient butchery/QSR operations,

and a clean, safe and welcoming customer experience while supporting outlet sales, product

quality, hygiene and operational standards.

Additional Hospitality & Customer Handling Responsibilities

1. Guest Welcome & Hospitality

· Greet every customer warmly upon entering the outlet.

· Maintain a friendly, positive and professional attitude.

· Offer assistance proactively rather than waiting for customers to ask.

· Understand customer needs and guide them to the appropriate product or menu item.

· Maintain eye contact, polite communication and positive body language.

· Thank every customer after completing the transaction.

· Create a welcoming experience for families, regular customers and first-time visitors.

· Remember and recognize regular customers where appropriate.

2. Customer Requirement Understanding

· Ask appropriate questions to understand the customer's requirement.

· Understand preferred cut,



quantity, preparation style and cooking purpose.

· Explain available meat cuts in simple terms.

· Recommend suitable products based on customer requirements.

· Explain QSR menu items, portion sizes, combos and add-ons.

· Suggest alternatives when a requested product is unavailable.

· Never pressure customers into purchasing products they do not require.

3. Customer Communication

Use professional and respectful language at all times.

Recommended approach:

Greet → Listen → Understand → Recommend → Confirm → Serve → Thank

· Repeat the order before processing where necessary.

· Confirm weight, quantity, preparation and special instructions.

· Communicate waiting time honestly.

· Inform customers proactively about delays.

· Avoid arguments or negative conversations with customers.

· Never blame another employee in front of a customer.

4. Complaint Handling

Crew members should foll

📌 Crew Trainer (Salem)
🏢 CR GROUPS OF
📍 Salem