Role & responsibilities

Satcom Technical Support
- Provide L1/L2 technical support for VSAT, L-band and LEO/MEO satellite communication services.
- Monitor satellite terminals, connectivity, network performance and equipment health.
- Troubleshoot satellite connectivity, modem, antenna and communication-related issues remotely.
- Assist customers/onboard teams with modem reboot, configuration, antenna alignment and connectivity troubleshooting.
- Analyze signal strength, bandwidth utilization, latency, packet loss and link performance.

Network & Device Configuration
- Configure and troubleshoot satellite modems, routers, firewalls and WAN optimization devices.
- Work with technologies/equipment such as iDirect, Peplink, Cisco and Fortinet.
- Troubleshoot IP networking issues involving TCP/IP, DHCP, NAT, VLAN and routing.
- Use tools such as Ping, Traceroute and Wireshark for fault diagnosis.
- Perform remote access and troubleshooting using SSH, RDP, TeamViewer or similar tools.

Maritime & Remote Support
- Support vessels, offshore sites and enterprise customers remotely.




- Provide technical assistance during installation, commissioning, maintenance and service activation.
- Coordinate with onboard engineers, customers and field teams for issue resolution.
- Support mission-critical connectivity in a 24x7 setting.

Incident & Service Management
- Log, update and close technical tickets within defined SLA timelines.
- Maintain accurate troubleshooting records, escalation notes and service logs.
- Escalate complex technical issues to L3/OEMs/teleport/NOC teams and follow through until resolution.
- Coordinate with satellite providers and teleport teams for provisioning, beam switching, service restoration and fault isolation.

Monitoring & Continuous Improvement
- Monitor network and satellite service performance.
- Identify recurring faults and recommend corrective/preventive actions.
- Contribute to technical documentation, troubleshooting guides and support

📌 Satcom Support Engineer (Chennai)
🏢 Station Satcom
📍 Chennai