Roles and Responsibilities :
- Handle customer inquiries and resolve issues via phone calls in Malayalam language.
- Provide accurate and timely responses to customers' queries related to banking products and services.
- Maintain a high level of professionalism while interacting with customers, adhering to company standards.
- Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
- 0-1 year of experience in BPO/Call Centre environment.
- Solid proficiency in speaking Malayalam language.
- Ability to work on voice process roles such as customer support, sales, or service desk.
📌 Malayalam voice process (Chennai)
🏢 Imarque Solutions
📍 Chennai
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