Job Description:

Financial returns:
- Initiate new technology planning, selection/specification process and implementation that would enhance business needs productivity
- Perform an assessment of hotel needs, determine priorities, objectives, prepare ROI and create capital expenditure budget in accordance to the Global Technology Standards.
- Ensure that the technology investments are well spent by effective decision-making, successful implementation, arranging and overseeing installation, hands on involvement, as well as directing support and troubleshooting.
- To sustain excellent relationship with vendors and interact positively to ensure that they meet or exceed contractual commitment, obtain quality service, support and pricing of technology projects and procurement

People:
- Provide system training programs and manuals, arrange large group training sessions in coordination with the Learning and Quality Manager in order to have productive operations of hotel systems.
- Provide support, respond to problems, keep colleagues informed with the status of issues,



and ensure solutions are consistent with the business needs and IHG policies.
- Keep own self informed of new hotel technology accomplishment through online communication tools, demonstration and training.
- Generates systems communications for property users to introduce current applications, provide user tips, alert users of system problems and inform staff of progress or status.

Guest experience:
- Consistently provide quick resolutions, identify, analyze, solve issues creatively, effectively and quickly in consistent with the IHG policies.
- Monitor hotel technology (computer and Network) operation proactively to ensure minimal interruptions.
- To develop and consistently enhancing best practice process in order to increase colleagues' productivity and to provide seemly guest service
- Ensures that computer and network operations are monitored at the property, backup/recovery functions are performed on s

📌 Cluster IT Manager (Bengaluru)
🏢 Holiday Inn
📍 Bengaluru