Location: 100% Remote (UK Working Hours)

Role Overview

The Support Administration / IT Specialist is a self-driven, semi-technical remote resource responsible for streamlining client onboarding, resolving daily WMS/shipping errors, automating billing processes, and delivering clear client communication to drive efficiency and client satisfaction.

Key Responsibilities
- Billing Automation & Process Improvement Oversee the auto-billing system, pricing uploads, and billing rules using Dyspach.
- Develop automated solutions to replace repetitive manual tasks and identify operational cost-saving opportunities.
- Ensure accurate billing calculations, pricing structures, and nominal code allocations. Technical Support & Operational Execution Resolve daily technical errors in the system (e.g., HS code valuation issues, carrier shipping errors) to ensure shipments are not delayed across UK warehouses.
- Maintain technical support turnaround times and high email response standards.
- Plan and execute technical projects,



maintaining user documentation, procedures, and manuals.
- Ensure all WMS/system changes are thoroughly tested prior to implementation. Client Onboarding & Stakeholder Management Lead client onboarding on the Helm WMS, presenting timeline documents and coordinating across internal departments for integrations (Shopify, WooCommerce, TikTok).
- Conduct clear system demonstrations and training sessions for new and existing clients via Microsoft Teams in fluent English.
- Build solid relationships with clients and suppliers to support UK office operations, changes, and support requests.

Work Setup & Schedule
- Working Pattern: 6 days per week (100% Remote)
- Hours (UK Time): Monday – Friday: 9:30 AM – 6:00 PM; Saturday: 9:00 AM – 3:00PM .

Pay: Up to ₹40,000.00 per month

Benefits:
- Health insurance
- Provident Fund
- Work from home

Work Location: Remote

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