16 Aug
|
Mamaearth
|
Gurugram
16 Aug
Mamaearth
Gurugram
Role & responsibilities
- Handle customer queries and complaints through email.
- Provide accurate information on orders, products, returns, refunds, and replacements.
- Resolve customer issues within defined TAT and quality standards.
- Maintain professional and empathetic communication.
- Escalate complex issues to the relevant teams when required.
- Ensure accurate documentation and timely follow-up on customer cases.
Preferred candidate profile
- Excellent written communication skills.
- Customer-focused and problem-solving mindset.
- Basic computer and email handling skills.
- Prior experience in customer service/email support preferred.
- Ability to work in a target-driven setting.
📌 Customer Service Executive- Email (Gurugram)
🏢 Mamaearth
📍 Gurugram