Job Responsibilities
- Handle inbound calls from Blinkit delivery partners (riders).
- Resolve rider queries related to:
- Order assignment and delivery status
- Payment and incentive-related issues
- App login and technical problems
- Address and navigation issues
- Order cancellation and return-related concerns
- Delivery partner account-related queries
- Emergency/SOS and delivery-related issues
- Provide accurate information and appropriate solutions to riders.
- Escalate unresolved issues to the concerned team or supervisor.
- Maintain accurate records of rider interactions and complaints.
- Follow defined processes, SOPs and quality guidelines.
- Achieve assigned productivity, quality and customer-service targets.

Eligibility
- Minimum 12th Pass / Graduate.
- Freshers and experienced candidates can apply.
- Good Hindi and English communication skills.




- Basic computer knowledge and typing skills.
- Good problem-solving and customer-handling skills.
- Comfortable working in rotational shifts.

Key Skills
- Good Communication Skills
- Customer Handling
- Problem Solving
- Active Listening
- Multitasking
- Basic Computer Knowledge
- Ability to work under pressure

Job Details
- Job Type: Full Time
- Process: Voice Process
- Work Mode: Work From Office
- Working Days: 6 Days
- Week Off: 1 Rotational Week Off
- Shifts: Rotational Shifts, including weekends/night shifts as per business requirement
- Gender: Male & Female both can apply

Pay: ₹17,000.00 - ₹20,000.00 per month

Advantages:
- Flexible schedule
- Provident Fund

Work Location: In person

📌 Blinkit Rider Support (Lucknow)
🏢 Eternity Digi Infotech
📍 Lucknow