Job Title
:
Executive - Customer Support
About The Company
Ketto is Asia's largest tech-enabled crowdfunding platform with a vision - Healthcare for all. We are a profit-making organisation with a valuation of more than 100 million USD. With over ₹ 1,100 crores raised from more than 60 lakh donors, we have positively impacted the lives of over 2 lakh campaigners. Ketto has embarked on a high-growth journey, and we would like you to be part of our family, helping us to create a large-scale impact on a daily basis by taking our product to the next level.

Summary
We are seeking a dynamic and experienced Executive in Customer Support to join our team. The ideal candidate will have at least 1 year of experience in the Business Development - Customer Support department. The Executive will be responsible for managing customer inquiries, resolving issues, and ensuring customer satisfaction.

Roles And Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Resolve customer complaints and issues to ensure customer satisfaction




- Collaborate with other departments to address customer needs and concerns
- Maintain accurate records of customer interactions and transactions
- Identify and implement process improvements to enhance the customer experience
- Assist in training and mentoring junior customer support staff
- Monitor customer feedback and implement strategies to improve customer satisfaction
- Stay up-to-date on industry trends and best practices in customer support

Qualifications
- Bachelor's degree in Business Administration or related field
- 1+ years of experience in Business Development - Customer Support department
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work in a fast-paced setting and handle multiple tasks simultaneously
- Proficiency in Microsoft Office suite and CRM software

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