The Workday Solutions Support Manager plays a critical role in the maintenance, development, and implementation of HR IS systems and the support of integrations for the downstream target systems. They are also key in helping to identify automation solutions and in participating on projects at a regional/global level, either as a member or as a leader.
The scope includes recruitment, hiring onboarding, termination offboarding, talent management development and Your Voice surveys as we'll as projects as part of the Workday roadmap, Global/local Workday projects or Global/local projects connected to Workday as a source system.
The incumbent will
- Participate as solid support based on Workday, Peakon, Appical expertise domains to improve the user experience for PC, Managers and Employees in the frame of our target operating model. This includes
- Provide Level 2 functional and technical support and follow through to resolution in an effective and timely manner
- Understand change requirements at global and regional levels and translate them into actionable process and system changes




- Conduct impact and root cause analysis, manage communications, and influence decisions to align with the support model and the business strategic objectives.
- Initiate change requests, test and implement system updates.
- Liaise with key stakeholders to identify pain points and implement sustainable solutions to ensure a high level of quality for Core HR master data.
- Assess and test new functional enhancements for semi-annual releases.
- Support for Global Processes (providing guidelines and support, administrating and coordinating the data needed for the process via preparation, corrections, loads , managing functional and technical issues across the process),
- Contribution to Change Management roadmap as part of support activities, local contribution to end-user user adoption and continuous feedback.
- Knowledge management through the team and the development of local tools to ensu

📌 Workday Solution Support Manager (Secunderabad)
🏢 Sanofi
📍 Secunderabad