Job Description:

Position Summary
We are seeking an experienced and highly organized Project Manager to lead and standardize the end-to-end onboarding process for recent customers, particularly large enterprise accounts. Department: Customer Success

This role is critical to ensuring smooth customer implementation, reducing onboarding delays, improving customer satisfaction, and eliminating revenue leakage caused by inconsistent project execution.

The ideal candidate will have a strong background in managing customer-facing projects within a software product company, working directly with clients, internal delivery teams, and cross-functional stakeholders to drive successful onboarding outcomes.

Key Responsibilities
Customer Onboarding Project Leadership
• Own and manage the complete onboarding lifecycle for new customers from contract handoff through go live.
• Develop detailed project plans, timelines, milestones, deliverables, and risk mitigation strategies.
• Ensure onboarding projects are delivered on time, within scope, and aligned with customer expectations.




• Create repeatable onboarding frameworks to replace ad hoc implementation approaches.

Client & Stakeholder Management
• Serve as the primary project contact for customers during onboarding.
• Build strong working relationships with customer stakeholders.
• Lead project kick-off meetings, status reviews, escalation calls, and executive updates.
• Manage expectations proactively and ensure transparent communication throughout implementation.

Cross-Functional Coordination
• Collaborate with Sales, Customer Success, Product Management, Development, Support, Training, and Finance teams.
• Coordinate internal resources to ensure smooth delivery of implementation tasks.
• Remove blockers and resolve dependencies across departments.

Process Improvement & Governance
• Standardize onboarding methodologies, templates, governance models, and best practices.
• Identify bottlenecks causing delays or revenue leakage

📌 Hiring Project Manager (Vadodara)
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