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Job Category
Customer Success
Job Details

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The Manager, Slack Support, is a strategic leadership position responsible for driving the global success and operational excellence of Slack product support, contributing to seamless 24/7 global coverage. The role requires flexibility to work in APAC, EMEA,



or AMER shifts as determined by evolving business needs and critical coverage gaps. A successful candidate should be willing to work in either of the shifts - APAC, EMEA, AMER EST or PST.
This leader is accountable for:
- Driving World-Class Service: Establishing and enforcing operational and metric rigor to ensure high customer and learner satisfaction through exceptional service delivery globally.
- Building High-Performance Culture: Cultivating a strong, collaborative, and rewarding team culture focused on accountability, results, and continuous improvement across all regions.
- Strategic & Operational Consistency: Ensuring robust cross-organizational collaboration and leading global process standardization, alignment, and planning. This includes owning high-visibility escalation management.
- Business Transformation: Leading and executing key transformational initiatives that enhance efficiency and dr

📌 Manager, Technical Support Engineering (Bengaluru)
🏢 salesforce
📍 Bengaluru