Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
PTC is seeking a dynamic and client-focused Associate Technical Support Representative to join the Support Services organization located in Pune (India - Night Shift) and supporting customers across North Americas. This role is responsible for providing a seamless PTC experience to achieve our customer’s desired outcomes and accelerate customers’ success to go further than they thought possible.

Job Description

The Technical Support Representative (TSR)



team is responsible for delivering high-quality customer support and managing various internal administrative tasks. As qualified service representatives, TSRs ensure efficient case resolution for PTC customers while fostering a positive and collaborative work environment within the Technical Support (TS) organization.
TSRs play a vital role in helping PTC achieve operational excellence by aligning with corporate support standards. They handle customer service requests, internal coordination, and community moderation under management's guidance.
In addition to supporting daily customer interactions, TSRs also serve as online Community Moderators—helping to implement PTC’s Community Moderation Strategy by monitoring and managing user-generated content in coordination with the Technical Support and Internal Community Management teams.

Primary Responsibilities:

Customer Case Processing & Routing
- Open support cases in the Customer Relationship Management (CRM) sy

📌 Technical Support Representative (Pune)
🏢 Pilot Thomas Logistics
📍 Pune