Job Description

Purpose of the role
To support the customer care team and deal with customer needs/requests through the provision of effective communication and attention to detail.

Accountabilities
- Management of customer requests and enquiries through various communication channels including chat, email and phone.
- Provision of detail orientated and time efficient information to customers regarding their accounts, products, and services.
- Management of customer complaints and issues and escalating complex issues to senior customer care representatives when required to provide a resolution.
- Participation in training and development initiatives to improve customer skills, knowledge and services.
- Identification of industry trends and developments to implement best practice in customer care.
- Management and maintenance of customer records and documentation to ensure compliance and accuracy.
- To support the customer care team and deal with customer needs/requests through the provision of effective communication and attention to detail.

Analyst Expectations




- To meet the needs of stakeholders/ customers through specialist advice and support
- Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
- Likely to have responsibility for specific processes within a team
- They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
- If the position has leadership responsibilities, People Leaders are expected to demonstrate a transparent set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
- OR for an individual contri

📌 Senior Advisor (Noida)
🏢 Barclays
📍 Noida