In our always on world we believe it s essential to have a genuine connection with the work you do Due to continuous growth CommScope is seeking a skilled and proactive Technical Support Engineer to provide operational and support for our products with strong focus on networking and cloud based infrastructure This role is critical in ensuring high availability performance and stability of the product in a live setting Experience with network monitoring and a basic understanding of video headend technologies is a strong plus How You ll Help Us Connect the World Adhere to the organization policies respond proactively to alerts and incidents Provide on-call hours support as required Provide technical support to internal and external customers through Phone Email CRM and various other tools Support internal users and engineering teams by analyzing system behavior logs and performance metrics Participate in root cause analysis and post-mortem reviews for critical incidents Document technical findings standard procedures and platform behavior for internal knowledge sharing Assist in maintaining and troubleshooting cloud-based infrastructure AWS GCP Azure supporting the product Work with geographically dispersed cross functional team Required Qualifications for Consideration Bachelor s degree in Computer Science Electronics Networking or related discipline Upto 3 years of relevant experience in technical or network system support roles Relevant certifications CCNA CompTIA Network SCTE AWS Certified Cloud Practitioner are a plus Knowledge of network monitoring tools e g PRTG Zabbix SolarWinds Elastic Grafana Prometheus a plus Knowledge of virtualization platforms such as VMware vSphere ESXi KVM or Hyper-V for managing virtualized infrastructure Familiarity with headend systems used in cable or IPTV environments a plus Exposure to cloud platforms such as AWS GCP Azure or Private Data Clouds Basic understanding and working knowledge of containerization and orchestration t

📌 Technical Support Engineer (Bengaluru)
🏢 Commscope
📍 Bengaluru