Job Title:
TechOps Engineer (L1/L2 Technical Support)

Experience:
3+ Years

Location:
Chennai

Role Overview:

Codewalla is looking for a TechOps Engineer to ensure smooth and reliable day-to-day IT operations by providing timely end-user support, managing IT assets and troubleshooting hardware, software, and network-related issues. The role is ideal for a hands-on problem solver who enjoys supporting users, resolving technical challenges, and maintaining a dependable IT environment in a fast-paced workplace.

What we look for:
- 3+ years of experience in TechOps, IT Support, Desktop Support, or System Administration.
- Strong troubleshooting experience with Windows, macOS, and basic Linux administration.
- Hands-on experience with Microsoft 365 and/or Google Workspace administration.
- Good understanding of networking concepts including TCP/IP, DNS, DHCP, VPN, LAN/WAN, and WiFi.
- Experience with Active Directory, Azure AD (Entra ID), or identity management solutions is preferred.
- Familiarity with endpoint management tools such as Microsoft Intune, Jamf,



or similar solutions is an advantage.
- Experience with IT ticketing systems such as Jira Service Management, Freshservice, ServiceNow, or Zendesk.
- Basic understanding of cloud platforms (AWS, Azure, or Google Cloud) is desirable.
- Knowledge of endpoint security tools, antivirus solutions, and patch management.
- Strong organizational skills with the ability to manage multiple priorities and deadlines.
- Good communication and interpersonal skills with a solid customer-service mindset.
- Ability to work independently, take ownership of issues and follow through to resolution.
- Comfortable working in a fast-paced, dynamic, and evolving environment.

What you will do:
- Provide L1/L2 technical support for desktops, laptops, mobile devices, printers, and other IT assets.
- Install, configure, troubleshoot, and maintain Windows, macOS, and Linux operating systems.
- Manage user onboarding and offboarding, inclu

📌 TechOps Engineer (Chennai)
🏢 Codewalla
📍 Chennai