Job Requirements
At Quest Global, it’s not just what we do but how and why we do it that makes us different. With over 25 years as an engineering services provider, we believe in the power of doing things differently to make the impossible possible. Our people are driven by the desire to make the world a better place—to make a positive difference that contributes to a brighter future. We bring together technologies and industries, alongside the contributions of diverse individuals who are empowered by an intentional workplace culture, to solve problems better and faster.
Quest Global's HR Shared Services function is at an inflection point. As the organization scales across geographies and the HR function evolves toward a GCC-aligned operating model, we are building a leadership layer that can own and drive the operational engine of HR — end to end, every day, without requiring senior leadership intervention on tactical matters.
You will be responsible for restructuring and running the HR Ops (Shared Services) team in line with how high-performing Global Capability Centers (GCCs)



operate today — with clear process ownership, documented and auditable SOPs, rigorous SLA governance, and a culture of accountability that flows from the top of the team downward. You will own the org structure, the processes, the metrics, and the day-to-day outcome of every service line under Shared Services.
Key Responsibilities
Shared Services Restructuring & GCC-Aligned Operating Model Design
• Lead the redesign of the HR Shared Services team structure in line with modern GCC operating principles — clear tiering, defined service ownership, scalable spans of control
• Assess the current team structure, skill sets, role clarity, and service coverage gaps; develop and execute a restructuring roadmap
• Define and implement a service catalogue with explicit ownership, scope boundaries, and handoff protocols between process leads
• Establish governance frameworks, operating rhythms, and escalatio

📌 Senior Manager (Bengaluru)
🏢 Quest Global
📍 Bengaluru