Company:

Nesto Group

Location:

Bangalore

Employment Type:

Full-Time | On-Site

Experience:

Freshers & Experienced Candidates

Process

: International Voice / Customer Support

Languages Preferred:

English, Hindi, Malayalam

Job Description

:

We are hiring enthusiastic and customer-focused professionals to join Nesto as Customer Service Representatives. The role involves handling customer queries, resolving concerns, providing accurate information, and delivering an excellent customer experience.

Key Responsibilities

:

• Handle inbound customer calls and provide professional assistance.

• Understand customer concerns and provide appropriate solutions.

• Resolve complaints and service-related issues within defined timelines.

• Provide accurate information regarding products and services.

• Maintain a positive and professional relationship with customers.

• Document customer interactions and update relevant information in CRM systems.

• Follow company policies, quality standards, and process guidelines.

• Meet assigned targets related to productivity,



quality, customer satisfaction, and attendance.

• Escalate complex issues to the appropriate team whenever required.

• Work effectively in a quick-paced, target-driven environment.

Requirements:

• Excellent English communication and interpersonal skills.

• Good listening and problem-solving abilities.

• Basic computer knowledge and typing skills.

• Customer-focused attitude with a willingness to learn.

• Ability to handle difficult customers professionally.

• Freshers can apply; prior BPO/customer service experience is an advantage.

• Candidates should be comfortable working in rotational shifts, including night shifts, depending on the process.

• Willingness to work from the office in Bangalore.

Preferred Skills:

International Voice Process | Customer Service | Customer Support | Inbound Calls | Outbound Calls | BPO | Call Center | Customer Experience | Complaint Handling | Problem Solving

📌 Contact Centre Executive (Bengaluru)
🏢 Nesto Technologies
📍 Bengaluru