Position: Guest Service Associate (GSA) – Front Office

Department: Front Office

Location: The Grand Gulmohar Hotel

Job Summary:

The Front Office GSA will be responsible for providing a warm, professional, and productive guest experience from arrival to departure. The candidate will assist with check-in/check-out, guest queries, reservations, billing, and coordination with other hotel departments.

Key Responsibilities

Welcome and greet guests in a courteous and professional manner.

Handle guest check-in and check-out procedures efficiently.

Assist guests with reservations, room information, and hotel facilities.

Handle guest queries, requests, and complaints professionally.

Maintain accurate guest records and update information in the hotel system.

Coordinate with Housekeeping, F&B;, Maintenance,



and other departments for guest requirements.

Handle room keys/cards and ensure proper documentation.

Assist with billing, payments, and maintaining front-office records.

Maintain professional grooming and follow hotel standards and SOPs.

Ensure excellent guest satisfaction and hospitality at all times.

Maintain confidentiality of guest information.

Perform other duties assigned by the Front Office Manager/HOD.

Pay: ₹9,000.00 - ₹14,000.00 per month

Benefits:
- Flexible schedule
- Food provided
- Leave encashment
- Paid time off

Work Location: In person

📌 Guest Service Associate (Bilaspur)
🏢 The Grand Gulmohar Hotel
📍 Bilaspur