About Inspire Brands:

Inspire Brands is disrupting the restaurant industry through digital transformation and operational efficiencies. The company’s technology hub, Inspire Brands Hyderabad Support Center, India, will lead technology innovation and product development for the organization and its portfolio of distinct brands. The Inspire Brands Hyderabad Support Center will focus on developing new capabilities in data science, data analytics, eCommerce, automation, cloud computing, and information security to accelerate the company’s business strategy. Inspire Brands Hyderabad Support Center will also host an innovation lab and collaborate with start-ups to develop solutions for productivity optimization, workforce management, loyalty management, payments systems, and more.

Technical Support Lead — NOC

About the Role:

This is a hands-on technical role with a quality remit. You'll be working with APIs, dashboards, and logs every day, while helping the wider team resolve issues well and improving the documentation and AI knowledge base they rely on.

What You'll Do:




- Work support tickets and investigations alongside the team — monitoring fleet and platform performance via Quick Sight and Kibana, troubleshooting API and integration issues, and responding to DevOps alerts
- Ensure quality across the queue — reviewing resolutions and helping the team hold a high standard on response and resolution
- Be the API expert on the team — deep knowledge of the VROMO APIs, able to handle integration queries from the enterprise brands and support partner onboarding
- Review AI agent responses and escalations, and help improve the knowledge base based on what you're seeing in real queries
- Contribute to improving runbooks, SOPs, and troubleshooting documentation as recent issue types emerge
- Compile and send a weekly report to VROMO covering ticket volumes, resolution performance, escalations, and issues carried over
- Escalate to VROMO engineering with clear, well-documented

📌 Lead NOC Engineer (Hyderabad)
🏢 Inspire
📍 Hyderabad