Job DescriptionWe are looking for change Technical Service Delivery Manager
Nexperience -10-15 yrs
nLocation- Chennai/pune
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- Manage end-to-end IT service delivery for manufacturing applications and business-critical systems. N

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- Ensure effective Incident, Problem, Change, and Service Request Management using ITIL best practices. N

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- Manage and govern 200+ incidents monthly across multiple applications and support teams. N

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- Drive service stability, SLA compliance, operational excellence, and customer satisfaction. N

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- Lead P1/P2/P3/P4 incident resolution and major incident management. N

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- Engage with factory stakeholders and business users to ensure uninterrupted operations. N

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- Drive AI-based operational improvements and automation initiatives. N

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- Govern ITSM processesand service performance reporting. N

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- 10-15 years of experience in IT Service Delivery, IT Operations, and Manufacturing IT Support N
- Knowledge of ISA95 / MESA standards N
- Strong knowledge of ITIL Incident, Problem, Change, Service Request,



Knowledge, and Release Management processes N
- Hands-on experience with Azure DevOps for incident tracking, work item management, backlog management, sprint planning, and reporting N
- Good understanding of .NET Framework, .NET Core, ASP.NET MVC/Web API, Angular, JavaScript, HTML5, CSS, and enterprise web applications N
- Solid knowledge of SQLServer, SQL, query writing, performance analysis, and troubleshooting N
- Good analytical skills N
- Exposure on OPC tools like Kepware etc. N
- Experience supporting Azure and/or AWS cloud environments, cloud-based applications, monitoring, deployments, and infrastructure services N
- Root Cause Analysis (RCA), Trend Analysis, Corrective & Preventive Actions (CAPA), Known Error Database (KEDB) N
- Provide L2/L3 support for .NET, Angular, SQL Server, Azure, and AWS-hosted applications. N
- Coordinate with development teams for defect resolution and produc

📌 Technical Service Delivery Manager (India)
🏢 Tata Consultancy Services
📍 India