We’re seeking a future team member for the role of Senior Specialist, Production Services Application Support Analyst to join our Engineering team. This role is located in Pune.
In this role, you’ll make an impact in the following ways:
Must be high-energy, detail-oriented, proactive, and able to learn and take on challenging opportunities
Willingness to work in shifts and weekend/holidays
Application Support, support maintenance changes (Infrastructure patching and upgrades), application releases / deployments and enterprise events ( Disaster Recovery drills , Data Center rotations ).
Proactively monitor applications health, alerts/incidents from all systems and software changes that affect applications/business users and take appropriate action.
Provide quick support for escalated incident tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner.
Coordinate with various teams and raise support ticket for all issues, analyze root cause and assist in effective resolution of all production processes.




Produce Ad hoc Reports for business users from database and periodic updates on the transaction volume statistics to senior management.
Support Infrastructure and Interfacing applications changes.
Provide on-call support on rotational basis.

To be successful in this role, we’re seeking the following:
Bachelor's or higher degree in computer science/ engineering or a related discipline, or equivalent work experience required
5 to 8 years of working/hands-on experience in distributed application support.
Knowledge in Databases & Query Language - Should have hands-on working experience SQL/ Oracle / DB2 / MSSQL
Working knowledge in Unix/Linux/Windows environment - Should have knowledge Unix/Windows Commands
Should have good hands-on experience in Monitoring & Debug Tools like AppDynamics/ Splunk / Grafana / Moog soft or similar tools.
Knowledge of UNIX, Shell Script, IIS /Tomcat/ WebSphere Application Servers
Knowledge of Spr

📌 Senior Specialist, Production Services Application Support Analyst (Pune)
🏢 BNY Mellon
📍 Pune