ABOUT THE ROLE

As a Technical Support Engineer at a pioneering AI company, you'll be the first
line of defense to support customers as they build out training, fine tuning,
and inference solutions with Together AI. You'll dive deep into complex
technical challenges, providing swift and effective solutions while serving as a
product expert. As a part of the Customer Experience organization, you will
collaborate closely with product and sales, driving continuous improvement of
our offerings. This is an exciting opportunity for a deeply technical
skilled passionate about AI and customer success to make a significant
impact in a fast-paced, innovative environment.

REQUIRED HOURS

* This is a fulltime position working India daytime hours. The role will work
both weekend days (Saturday and Sunday) as well as two additional weekdays.
* This is a 4-day shift, 10 hours per day, with 2 additional hours of on-call
coverage on Saturdays and Sundays.
* The role would start as a Monday to Friday role for the first few months to
allow for ramping up and learning from teammates.



After being considered
fully ramped, the role would transition to the 4-day weekend shift.

RESPONSIBILITIES

* Engage directly with customers to tackle and resolve complex technical
challenges involving our cutting-edge GPU clusters and our inference and
fine-tuning services; ensure swift and effective solutions every time.
* Act as a customer facing SRE to ensure our customer’s Inference endpoints
(running on Kubernetes) remain healthy, stable, and performant
* Become a product expert in all of our Gen AI solutions, serving as the last
line of technical defense before issues are escalated to Engineering and
Product teams.
* Assist with hardware and platform migrations by validating system health and
traffic routing. Monitor dashboards to detect anomalies and escalate with
data-backed analysis
* Manage customer-facing communications during incidents and degradations;
translate deep technical finding

📌 Technical Support Engineer (Bengaluru)
🏢 Together AI
📍 Bengaluru