Job Purpose:

Provide a high level of customer service and support to both existing and current clients and suppliers. Provide guidance and support to clients, using a variety of communication methods to enable the smooth running of day to day operations within the department

Key Tasks:
- Offer exemplary customer service to clients all times across all methods of communication
- Should have a good understanding of all the Services and systems (Air & Land arrangements)
- Should adhere to the Organizational policies, practices and procedures.
- Should be able to respond the client queries within the company’s agreed SLA (Service Level Agreement).
- Processes all bookings and visas for Corporate customers, to corporate team to issues tickets and finalizes all necessary travel arrangements through the system, following adopted procedures.
- Handles all customer complaints, problems in a very calm and positive manner; follows the right procedures in directing the complaints through proper channels when needed.
- Sharing knowledge and information with colleagues




- Provide feedback and suggest possible actions where challenges are encountered
- Flexibility to in shifts and as per roster duty that may fall on a weekend or Holidays
- Should be able to work independently
- Should be able to handle the load and work smoothly under pressure.
- Should have seller’s drive attitude and sell the products and services efficiently
- Should be able to achieve revenue targets and service SLAs at all times
- Should be closing the DSR (Daily Sale Report) and report all the documents on the day of issuance itself.
- Move to any branch / department and perform any other duties as instructed by the Management based on business requirements.

Sales & Customer Experience:
- Develop a growth strategy focused both on financial gain and customer experience
- Conduct research to identify new market opportunities and tailor products and services to meet customer needs
- Arrange business meetings with

📌 Corporate Travel Consultant (Pune)
🏢 Air Arabia
📍 Pune