At Rockstar Games, we create world-class entertainment experiences.

Become part of a team working on some of the most rewarding, large-scale
creative projects to be found in any entertainment medium - all within an
inclusive, highly-motivated environment where you can learn and collaborate with
some of the most talented people in the industry.

Rockstar is looking for a Zendesk Analyst who is passionate to work on platform
builds. This hire will be responsible for omnichannel routing and automation
that supports millions of player interactions a year.

This is a full time, in-office position based in Rockstar’s large game
development studio in Bangalore, India.

WHAT WE DO

* The Rockstar Games Customer Experience Team focuses on improving the
relationship between our games and our players with the goal of delivering a
continuous, outstanding support experience.
* We contribute to the brand by helping to improve the overall player
experience.
* We provide global support operations across multiple languages, channels, and
locations.




* We build the platform foundation that ensures the right ticket reaches the
right agent at the right time, with the right context to resolve.

RESPONSIBILITIES

* Build and maintain Zendesk routing rules, triggers, automations, forms,
fields, views, and SLA policies that translate Live Agent business
requirements into reliable platform behavior.
* Bring ideas and improvements to the table, spotting friction in agent
workflows, surfacing simpler or more reliable ways to configure, and driving
the changes through to delivery.
* Build contextual workspaces to the Agent Workspace and Efficiency function's
design specifications, raising trade-offs and design questions early rather
than late.
* Configure and maintain Tymeshift business rules, working directly with
Workforce Management (WFM) to translate adherence and intraday needs into
platform behavior.
* Enforce Zendesk permissions and access controls consistently across Business
Process O

📌 Zendesk Analyst (Bengaluru)
🏢 ROCKSTAR GAMES
📍 Bengaluru