We are searching for a Technical Consultant to join our rapidly growing Professional Services group in our Center of Excellence in Hyderabad, India. This involves review of functional requirements, review of technical specifications, and development or troubleshooting according to specification use cases. Technical Consultant in Qualified Services is responsible for the implementation, upgrade and troubleshooting of Mitratech's suite of products for our customers.
Essential Duties & Responsibilities:
- Primarily responsible for Java based development and Integration development for Mitratech software products either customer onsite or remotely.
- Troubleshoot issues through reproducing the problem and determine resolution
- Must be able to read and update code that meets design specifications, follows standards, is of high quality and is easy to maintain.
- Closely collaborate with Technical Consultants and Support Engineers to review customer requests and provide resolution.
- Review and/or update existing Best Practices and SOP documents.




- Works independently as Customer facing consultant with Customers to understand issue, troubleshoot and help resolve technical problems.
- Provide regular updates and proposals/recommendations for increasing efficiency in implementation, process improvements, technologies, and tools to the manager.
- Maintain detailed call records for all customer interactions
- Prioritize and resolve issues of the highest technical and business severity.
- Ability to carry out all policies and procedures as established by the team, department or company at large.
- Any other tasks that from time to time may be assigned to the role.
- Document technical environments, processes and procedures, testing plans, project plans
- Participate in customer calls to give updates on outstanding services related issues
- Participate in on-call rotation as required

Required Skills & Experience:
- 2+ years of experience working with enterprise software app

📌 Technical Consultant I (India)
🏢 Mitratech India
📍 India