As Team Leader - Reservations, you will fully comprehend the vision of Six
Senses to help people reconnect with themselves, others and the world around
them and our values of local sensitivity and global sensibility, crafted
experiences, emotional hospitality, responsible and caring, fun and quirky and
pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of
everything we do at Six Senses. You will safeguard these pillars and ensure full
knowledge and active participation of all our brand initiatives.

Duties and Responsibilities

As Team Leader - Reservations, you will assume full responsibility for
the efficient operation in the following:

* Supervise and direct Reservations hosts in their day-to-day responsibilities.

* Ensure Reservations hosts’ checklist is completed daily and other assigned
tasks.
* Assign Reservations hosts to respond promptly to incoming correspondence.
* Assist and handles all trainings regarding Reservations.
* Keep control on travel agent allotment.
* Supervise and assist in all allocation of rooms.




* Ensure Reservations hosts are familiar with all guest rooms, spa, dinning and
selling techniques, resort facilities, services, hours of operation, key
personnel, special activities, functions in the hotel and to ensure proper
follow up on all special guest requests.
* Ensure Reservations hosts run daily reports for Reservation department,
operational departments, Sales & Marketing.
* Process recent reservations, update and clean up reservations, process advance
deposits, answer reservations inbox emails within 24 hours, process reports
(No Shows, ORS Comments, Commission, etc.) and other reservation related
duties as assigned.
* Assist in determine room rates based on the selling tactics of the resort.
* Assist the Reservations Manager to achieve the maximum possible occupancy and
average room rate to meet forecasted and budgeted figures.

* Upkeep Six Senses guidelines and standards of service and

📌 Team Leader (India)
🏢 IHG
📍 India