As a Front Office – Team Member, I will fully comprehend the vision of Six
Senses to help people reconnect with themselves, others, and the world around
them and our values of local sensitivity and global sensibility, crafted
experiences, emotional hospitality, responsible and caring, fun and quirky and
pioneering wellness.
Sustainability, Wellness, and Out of the Ordinary experiences are at the core of
everything we do at Six Senses. I will safeguard these pillars and ensure full
knowledge and active participation of all our brand initiatives.
Duties and Responsibilities
As Front Office Team Member, I will assume full responsibility for
the efficient operation in the following:
* Greet guests on arrival and conduct check-in and registration procedures in
an efficient and friendly manner, using guest names whenever possible.
* Knowledge of room rates and suggesting upselling when necessary.
* Ascertain guest satisfaction, collect keys, ensure that all guest billing
procedures are handled correctly, minimize rebates during check out, and bid
guest farewell.
* Maintain a balanced bank assigned by the hotel. Make changes, cash checks,
and exchange foreign currency. Reconcile all transactions at the close of
each shift.
* Maintain efficient administration within the department preparing and
submitting operational reports on time.
* Conduct procedures involved in the provision of guest in-room amenities.
* Ensure all equipment in the department is kept clean and in positive working
condition.
* Upkeep Six Senses guidelines and standards of service and operation. My
performance benchmarks are maintained and exceeded.
* Strictly adhere to LQA standards and guest comments.
Qualifications
To execute the position of Front Office - Team Assistant, I must have the
required qualifications, technical skills, and experience in a similar role in
luxury hotels with proven results and includes the following:
* High school diploma or equivalent and at least 1-year experienc
📌 Team Member (India)
🏢 IHG
📍 India