Role : Customer Complaint Manager Department : Sales & Marketing

The ideal candidate is responsible to act as the primary customer interface for assigned metro rail projects and ensure timely resolution of field issues, execution of retrofit campaigns, warranty management, and customer satisfaction. The role is critical in driving end-to-end coordination between customer, service, engineering, quality, and supply chain teams.

Experience: 9 to 15 years

Customer Interface & Relationship Management

Field Issue Resolution & NCR Closure

Retrofit & Fleet Management

Warranty & RMA Management

Project Tracking & Reporting

Audit & Compliance Support

Bachelor’s degree in engineering (Mechanical / Electrical / Mechatronics preferred)

Experience: 8–10 years in:

Rail / Automotive / Industrial systems

Customer support / project coordination roles

Timely closure of complaints and NCRs

Travel required based on project needs

📌 Customer Service Manager (Palwal)
🏢 Knorr Bremse India
📍 Palwal