--------------------------------------------------------------------------------
City : Mohali State : Punjab (IN-PB) Country : India (IN) Requisition Number :
46639
Job Description Business Title Process Executive - Sales Support Global Job
Title Anl I Customer Services Global Function Business Services Global
Department Customer Services (DEP_BBS2) Organizational Level 9 Reporting to
Associate Manager/ Team Lead Size of team reporting in and type NA Role
Purpose Statement As Sales Operations Specialist in GBS centre, you will support
the team in ensuring the accuracy, completeness, and consistency of service
related to contract management, order management, customer query management,
debit / credit memo issuance, and analysis reporting around customer & sales
management. This role requires a detail-oriented individual with a solid
understanding of sales operations processes and the ability to work
collaboratively with cross-functional teams to ensure seamless sales operations
for the defined set of customers. Main Accountabilities • Carry out
contract management process,
including contract creation, amendments, and
lifecycle management.
• Work on order management process by creating and amending orders, following up
with customers, and ensuring order fulfilment and export documentation
compliance.
• Collaborate with teams for ensuring uninterrupted service to the customers.
• Maintain accurate customer master data and contribute to its creation and
upkeep.
• Work in customer issue management process by responding to customer queries on
time and collaborating across global teams to resolve the issue.
• Aid in the preparation of quotations in coordination with the onshore customer
solutions team.
• Issue debit notes, credit notes and/or invoice corrections by liaising with
concerned teams.
• Conduct analysis and reporting of customer service and sales operations
metrics, such as OTIF analysis, query resolution time, win/loss ratio, etc.
• Support the team in meet
📌 Process Executive (India)
🏢 Bunge
📍 India