Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today - ServiceNow stands as a global market leader bringing cutting-edge AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based platform seamlessly connects people systems and processes to empower organizations to find smarter faster and better ways to work But this is just the beginning of our journey Join us as we pursue our purpose to make the world work better for everyone What you get to do in this role Work closely with engineering and product management to plan create and maintain user-focused technical documentation for multiple product features or applications in alignment with an established content strategy Provide input to help shape future content strategy for the product or business unit you help to support Contribute to the continued evolution of ServiceNow s content development processes DITA-based information model and writing style and standards Develop a strong understanding of the ServiceNow product ecosystem and expert knowledge of the specific product area and user base you support Qualifications Basic Qualifications Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AI s potential impact on the function or industry Understanding of content development life cycles and processes 4 years work experience in technical communication Samples of your prior technical writing work or other writing that demonstrates your ability to communicate complex ideas and technical information clearly Experience authoring in the Darwin Information Typing Architecture DITA or another XML-based structured authoring architecture Experience independently planning creating and