Job Title
SAP S/4HANA Transformation – CS / SD Lead
Job Summary
We are seeking an experienced SAP S/4HANA CS / SD Lead to lead Customer Service (CS) and Sales & Distribution (SD) workstreams in large-scale SAP S/4HANA transformation projects. The role is responsible for end-to-end ownership of service-to-cash and order-to-cash processes, ensuring alignment with SAP S/4HANA best practices and business service strategies.
The CS / SD Lead will work closely with business stakeholders, solution architects, and cross-functional SAP teams to drive a successful transformation across sales, service execution, billing, and customer experience.
Key Responsibilities
S/4HANA CS / SD Workstream Leadership
Lead CS and SD workstreams in SAP S/4HANA transformation programs (Greenfield, Brownfield, or Selective Data Transition).
Own end-to-end Order-to-Cash (O2C) and Service-to-Cash processes.
Act as the primary escalation point for CS / SD-related topics.
Solution Design & Delivery
Drive solution design and hands-on configuration for:
SAP SD: Sales Orders, Pricing, Delivery, Billing,



Credit Management
SAP CS: Service Orders, Notifications, Contracts, Warranties
Ensure adoption of S/4HANA SD and CS simplifications, Fiori apps, and embedded analytics.
Guide CS transition strategies (Classic CS vs S/4HANA Service Management where applicable).
S/4HANA Transformation Activities
Lead Fit-to-Standard (F2S) workshops and process harmonization.
Assess and manage custom code (RICEFW) impacts for CS and SD in S/4HANA.
Guide Business Partner (BP) and customer master data conversion.
Integration & Cross-Module Coordination
Coordinate closely with MM, WM/EWM, TM, PM, FI/CO, and GTS teams.
Ensure seamless integration across Sales, Service, Logistics, and Finance.
Collaborate with technical teams (ABAP, CPI, middleware) for interfaces and enhancements.
Testing, Cutover & Go-Live
Lead unit testing, SIT, UAT, and defect management for CS / SD.
Own cutover planning for open sales orders, service orde

📌 SAPHANA CS-SD Lead (Bengaluru)
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📍 Bengaluru