Senior Vice President – Engineering

Digital Platforms, Customer Experience & Technology Transformation

Location:
Gurgaon / Bangalore

Experience:
18+ Years

About the Role

We are looking for a seasoned technology executive to lead a large-scale engineering organization responsible for building and evolving mission-critical digital platforms serving millions of customers across multiple markets.

This is a strategic leadership position combining
technology vision, engineering excellence, digital transformation, AI adoption, platform modernization, and organizational leadership
.

The successful leader will define and execute a multi-year engineering strategy while partnering closely with business and technology executives to translate customer and business priorities into scalable, secure, and high-performing technology platforms.

The role will have ownership across areas such as
digital commerce, customer service platforms, CRM, assisted-service channels, enterprise platforms, and customer engagement technologies
.

Key Responsibilities

Technology & Engineering Strategy




- Define and execute a
3–5 year engineering and technology roadmap
aligned with business growth and customer experience objectives.
- Establish a contemporary engineering strategy focused on scalability, resilience, cloud adoption, automation, and platform reuse.
- Identify emerging technologies and determine where they can create measurable business and customer value.
- Act as a technology thought leader and advisor to senior executive stakeholders.

Digital & Platform Transformation
- Lead modernization of complex enterprise technology landscapes and transition legacy platforms toward
cloud-native, modular, API-driven architectures
.
- Drive transformation of platforms supporting digital commerce, customer service, CRM, assisted channels, billing, product/catalogue capabilities, and related enterprise services.
- Establish architectural principles that enable faster product development and consiste

📌 Senior Vice President of Engineering (Gurugram)
🏢 Questhiring
📍 Gurugram