Job title: Delivery Lead – Senior Manager / AGM

Location – Bangalore

Key Responsibilities
15+ years of experience with payroll systems, payroll processing, and/or HRIS platforms (ADP, Paychex, Deel, SAP, Workday, or similar preferred)

Experience with ADP Global View and Celegro

US / UK / Middle East payroll processing exposure

Global Payroll exp (UAE, Saudi Arabia, US, Canada, LATAM, Europe, UK, APAC & ASEAN Regions)

Experience in overseeing a mid-size payroll operation, ensuring compliance with laws and regulations while managing a team to deliver accurate and timely payroll processing.

Payroll implementation exposure Transition exposure

Strong understanding of payroll laws, tax regulations, and compliance

Understanding the process, ensuring effective incident resolution and maintaining customer satisfaction by monitoring performance, balancing workloads,



acting as an escalation point, and fostering a positive customer service culture

Playing end to end QC roles and Training other members on end-to-end process controls

Serves as the primary liaison between the teams and the customers

Provides or resolves risks, issues and decisions escalated to their level

Preparation of monthly SLA metrics, dashboards and other required reporting

Excellent verbal and written communication skills; delivers engaging, informative, well thought out presentations

Analytical abilities, strong judgement and management skills, ability to work effectively with Business, HR and IT Leaders.

Strong critical thinking skills

📌 Delivery Lead – Global Payroll – Senior Manager/ AGM – Bangalore (Bengaluru)
🏢 Golden Opportunities
📍 Bengaluru