Join our growing team as a Customer Support Agent ,
where your strong customer service skills and interest in the
iGaming sector will be pivotal. In this role, you will ensure our
customers' satisfaction by addressing inquiries, resolving issues,
troubleshooting, and providing valuable assistance across our
Casino, eSports, and Sports products via chat and email.
Responsibilities Customer Support: Deliver prompt and effective
assistance to our customers. Queries can vary from informing
clients about available deposit methods, guiding customers through
current offers, advising on bet settlements, explaining internal
rules, and more. Technical Troubleshooting: Resolve technical
issues and guide clients through problem-solving processes, with a
focus on customer satisfaction and first-contact resolution.
iGaming Interest/Experience: Leverage your passion for iGaming and
eSports, even if you're recent to the field, to provide informed and
helpful assistance to clients. Team Collaboration: Work closely
with a diverse team in a remote environment to ensure seamless




communication and coordination, contributing to a positive team
culture. Independent Problem Solving: Demonstrate the ability to
work independently and make informed decisions to address client
needs and concerns. Skills / Qualifications Previous customer
service experience ( iGaming experience is a plus ). Tech-savvy,
with a passion for customer service and the ability to quickly
adapt to new tools and software. Experience in cryptocurrency is an
advantage. Strong written and verbal communication skills in
English (fluency in Turkish, French, Spanish, or Japanese is an
additional plus). Ability to collaborate effectively with a remote
team, fostering a positive and supportive work environment. Capable
of working autonomously and making sound decisions to address
customer needs. Flexibility: Willingness to learn and work varying
shifts in a 24/7 support team . Location This is a fully remote
position , and candida

📌 Customer Support Agent (New Delhi)
🏢 Gamdom
📍 New Delhi