Job DescriptionAbout the companySBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding perks. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.Join us to shape the future of digital payment in India and unlock your full potential.What's in it for YOU1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees3. Dynamic, Inclusive and Diverse team culture4. Gender Neutral Policy5.



Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits6. Commitment to the overall development of an employee through comprehensive learning & development frameworkRole PurposeResponsible for handling of social media requests from Credit Card holders to resolve customer services requests, complaints & queries as per agreed SLAs.Role Accountability1. Liaise with Sales, marketing, Risk, Product, pricing, and collection for the deviations, Service Nos and change/improvement in process to drive Customer Centricity2. Work proactively on probable escalation/Early Warning Signal triggers as per defined process3. Ensure Real Time Response on social media platform basis customer sentiments and ensure business reputation is maintained4. Own & track mapping and allocation pending volume5. Ensure process documentation and compliance adherenceMeasures of Success1. FRT(First Response Time) Rate2. Quality, Productivity with accuracy, Adherence to Process TATs, Zero Avoidable Escalation3. Customer Satisfaction4. Process Adherence as per MOUTechnical Skills / Experience / CertificationsExperience in ORM/ Social Media Response / content managementCompetencies critical to the role1. Stakeholder Management2. Problem-solving ability3. Analytical AblilityQualificationGraduate in any disciplinePreferred IndustryFSI

📌 Executive - Retention & Activation, Sales Servicing-Non Voice (Chennai)
🏢 Sbi cards
📍 Chennai