About McDonald’s:

One of the world’s largest employers with locations in more than 100 countries,
McDonald’s Corporation has corporate opportunities in Hyderabad. Our global
offices serve as agile innovation and operations hubs, designed to expand
McDonald's global talent base and in-house expertise. Our new office in
Hyderabad will bring together knowledge across business, technology, analytics,
and AI, accelerating our ability to deliver impactful solutions for the business
and our customers across the globe.

DEPARTMENT OVERVIEW

We are seeking a Knowledge Management Manager within the Finance Excellence team
responsible for executing Enterprise Service Management (ESM) knowledge
standards within finance. Reporting directly into the function, this role
partners closely with the ESM Knowledge Management team to ensure that knowledge
content is created, maintained, and governed in alignment with enterprise
frameworks.

This role requires a strong attention to detail and cross-functional
collaboration to support knowledge management needs across various facets of the
organization.



The Manager will focus on operational knowledge execution,
including content creation, lifecycle management, and alignment to service
changes, while ensuring knowledge supports effective service delivery,
self‑service, and consistent employee experience.

DUTIES

•Adopt and apply enterprise knowledge management standards, templates, and
lifecycle practices defined by ESM.
•Create, update, and maintain function‑specific knowledge articles (e.g., L0,
L1, backend support content) in alignment with service changes and customer
feedback.
•Ensure knowledge content is accurate, current, searchable, and properly
associated to the service catalog.
•Execute periodic content reviews and refresh cycles to maintain quality and
relevance.
•Partner with ESM Knowledge Management to support audits, reporting, and
compliance to standards.
•Coordinate with Service Owners and Service Catalog Managers to en

📌 Manager, Knowledge Management (Hyderabad)
🏢 McDonald's
📍 Hyderabad