The COE Support- Performance Management is responsible for management of Revenue Growth Management service delivery performance and its reporting. This role will create and manage the functional service delivery KPIs, operational performance scorecards, Value discovery and realisatoin tracking, overall organization health KPIs providing key insights and analytics to the RGM capability teams and leadership.
This role is accountable for standardization, simplification, integration, automation and data visualization of the success metrics across RGM capabilities. The Performance Management lead will design Performance Management process from setting up the right set of Success Metrics to collection of results, to their presentation in different format and forums to management for improvement.
The role requires a proactive leader who has the energy and skills to learn and solve organization process challenges as well as develop solutions while managing multiple global and sector stakeholders. This person will partner with Global capability Leads,
Strategy & Transformation Digital Capabilities, Sector & Global Design leads in setting up service management and governance.
Responsibilities
- Develop and maintain an effective service reporting framework
- Work with Sector Service Delivery leads to define and maintain Operational KPIs (and maintain them in Metrics Catalog)
- Develop executive-level status reports, presentations, and briefings that articulate CoE performance metrics, AOP coverage, productivity gains, transformation updates etc.
- Define and manage the process of data collection, storing and reporting, including BI dashboards development throough ESM
- Provide key insights and analytics to Sector, Global Capability leaders on performance improvement opportunities .
- Design and maintain the Governance Framwork
- Design overall governance framework and build tracking process to ensure compliance.
- Support overall AOP/Contracting agenda to ensure t
📌 Deputy Director (Hyderabad)
🏢 PepsiCo
📍 Hyderabad
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