Position Description:
Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: SD - RTAC
Position: ASE/SE
Experience: 2 years
Category: Software Development/ Engineering
Shift: 24*7 Rotational Shift (Mainly EST) – All 5 days work from office
Main location: Bangalore
Position ID: J0626-0616
Employment Type: Full Time
Education Qualification:
Bachelor's degree in Computer Science or related field or higher with minimum 2 years of relevant experience.
Must have : US and UK call handling skills and Technical Service Desk Experience is manadtory
The Level 1 Service Desk technician provides user support and customer service on Company-supported computer applications and platforms. The primary purpose is to diagnose, prioritize, troubleshoot and resolve incidents and service requests reported by the Client via telephone, online chat, email or a Web portal.
roles and responsibilities:
. Respond to requests for technical assistance by following prescribed procedures.
. Research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software and network-related incidents
. Log all contacts and document all the activities and results accurately and completely within the incident management tool.
. Assign unresolved tickets to the appropriate support team.
. Proactively moni
📌 Service Desk Engineer (Bengaluru)
🏢 CGI
📍 Bengaluru