We are looking for a customer-focused and detail-oriented Customer Support Executive to provide prompt and professional assistance to customers through chat.

Key Responsibilities
- Respond to customer inquiries via live chat in a timely and skilled manner.
- Resolve customer issues related to products, services, orders, or accounts.
- Provide accurate information and guide customers through solutions.
- Escalate complex issues to the appropriate team when necessary.
- Maintain a high level of customer satisfaction through quality interactions.
- Document customer interactions accurately in the CRM system.
- Meet response time, resolution time, and quality standards.
- Handle multiple chat conversations simultaneously while maintaining accuracy.
- Stay updated on company products, services, and policies

Selection Process

HR interview

Operations interview

Typing test (minimum 30 WPM)

Mock chat round

Essay writing

Pay: ₹15,330.00 - ₹20,500.00 per month

Work Location: In person

📌 Customer Support Executive (Indore)
🏢 CHARISMA GROUP
📍 Indore